No, we cannot refund the additional charge for the Refundable tickets. Why does the app ask to use your current location the first time it's opened? You now have the option to have your sign in details remembered for your next visit. There are so many people queued up outside the MCG, waiting to get in. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Please note there maybe no replacement for General Admission tickets. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? The Payment Form will display detailed information on your ticket purchase. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Can I delete the details of my saved credit or debit card? Write a review Ask a question. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Will I be required to pay to reserve a seat? They will be assigned the next two seats along (next to Invitee A). How do I add my mobile tickets to the Ticket Wallet? If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. I would still like my tickets mailed to me at my overseas address, is this possible? Ticketek: A global leader in ticketing and technology. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Ticketek routinely mismanages ticket processing which should be simple. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Refunds, Payments and Exchanges. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Gift Vouchers can also come in pdf format, which can be printed. If you have purchased concession tickets, you are also required to present a valid concession card. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. No, the credit card pre-fill feature simply gives you the option to save your card details. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Will the event be reserved seating or general admission. The user will not be able to view the ticket. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Sign In Join today Please note: AFL House is currently closed to the public. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Going to an event with a social club, company, school, family or friends? stream If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. We sell tickets on a "next best available" seating system. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. We recommend that you confirm with your venue whether they have an existing ticketing agreement. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Held seats are sold on a first-in basis. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How do I save my credit or debit card details? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. We will be in contact with you within two business days of receipt of this information. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. My Ticketek Ticket Delivery. Staff are amazing under the circumstances," a third said. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Tap "Add to Passbook" at the bottom of your mobile ticket. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. You will need to provide some form of ID so that staff can access your Ticketek account details. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Can I use a device larger than a mobile phone (e.g. What happens if my tickets do not arrive in time? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. No, Ticketek Gift Vouchers are not reloadable. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Your region is identified by your IP address. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. The obstruction varies in different venues. General Admission (GA) is an unreserved section/event where seating is not reserved for you. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. No, refundable tickets can only be selected during the original purchase. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Ticketek will use reasonable efforts to notify you of such action. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. They will be assigned the seats nearest the original purchaser. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Upload your ticket. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Can event notifications and location services be turned off from the Ticketek app? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. How do I check the balance of my Gift Voucher? Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Tour dates Ticketek is selling for the following venues only. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Don't worry! Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Have more questions about Ticketek Gift Vouchers? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. What happens if my phone is out of battery or my network coverage is low when I get to the venue? If an event is cancelled or postponed you will need to contact Ticketek for a refund. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). 2 0 obj endobj iPad, tablet PC, laptop) to gain entry to an event? What are the different types of Ticketek Gift Vouchers? Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. No, you can continue to use your mobile ticket. We also regularly monitor our ticketing system for suspicious transactions. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Member Ticket Redemption Information | Adelaide Football Club