But why is insulin so expensive in the first place? [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. If they are successful, the defendant pays the legal fees. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Odds & lines subject to change. At regular volume, we can afford to take that risk. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. How do I know if my event was impacted or where can I see the event status? It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. For big sporting events, when is a sellout a sellout? No. 8, Ch. Prefer a cash refund instead? Its important to know your consumer rights when you ask for a refund. But, unfortunately, most are canceled for now due to the coronavirus. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Postponed events may not be eligible for refunds. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Marketplace is a division of MPR's 501 (c)(3). The credits are valid through the end of 2022. YouTubes privacy policy is available here and YouTubes terms of service is available here. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you have tickets, the first thing to do is decide what you want. StubHub suspended that policy in March 2020, following the mass . Thats quite the dramatic turnaround, considering less than a month has gone by. No problem. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. August 20, 2020 / 6:06 PM Your email address will not be published. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. I still printed out the notice of dispute. Kimmel says, legally, companies cant just change the rules due to COVID-19. Fax: 601.707.7913, 1 Timber Way See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Avoid touching your eyes, nose and mouth with unwashed hands. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. The Associated Press. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Filled out the block for reason. Through it all, Marketplace is here for you. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Yes One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). This station is part of Cox Media Group Television. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. That guarantee is a promise you'll get your money back. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Market data provided by ICE Data Services. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. First published on August 20, 2020 / 6:06 PM. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). 2020 CBS Broadcasting Inc. All Rights Reserved. This may include details from your tickets (so be sure to keep them), or information from the event venue. It doesn't look like the case has officially seen the courts yet. There is no place on the website that says you have a time limit, but you do. For most sold out events, Stubhub is a great and easy way to get tickets. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Payouts delayed for events before COVID-19 shutdowns. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. We rely on your financial support to keep making that possible. / CBS New York. StubHub will offer refunds for canceled events but not postponed events. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Theyre not offering one and I cant make the new date. A brutal sucker punch in the OVC tournament stopped the game in its tracks. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Its a material term of the agreement, Kimmel explained. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Open the SeatGeek app. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. EIN: 41-0953924. With the economy suffering due to COVID-19, customers want their money back, from all sides. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. StubHub notes it was the first to offer the 120% credit for canceled purchases. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Unfortunately you will not be entitled to a refund. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Events that were postponed or rescheduled wont be refunded, Fowlks said. But is StubHub legal? Were committed to guiding you towards the resources you need to answer questions about your event. That means all of those remaining or yet-to-be-played games hang in limbo. All Rights Reserved. Are there rules to follow when attending an event? There's class action suits, that they violated their fan protect guarantee," Rossman said. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Copyright 2023 CBS Interactive Inc. All rights reserved. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Your donation today powers the independent journalism that you rely on. In. pic.twitter.com/onFRrGVh6S. Overall, the website has very good customer service & refund policy. Lets pick a winner in every mens college basketball conference tournament. Wheres that guaranteed refund? Read more about our event cancelation policy. Offers may be subject to change without notice. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. StubHub is here for you. February 16, 2021 March 13, 2020 by Brett Goldberg. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. 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Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. As if the cancellation of sporting events and concerts wasn't enough. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Unfortunately, as our complaint alleges, StubHub is breaching its . 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Receive a coupon for 120 percent of your original purchase*. Theres a lot happening in the world. A StubHub official said Wednesday the company doesn't discuss active litigation. You don't throw him out of the restaurant," Rossman said. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Ja Morants allegations of aggression off the court, explained. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Daphne, AL 36527 These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Simply go to your. Got our money back last week. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. They were really good. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. StubHub was pressing hard to get money. Straight-up refunds for purchases from official outlets. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. "You can apply this coupon to one or multiple StubHub orders in the. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. | CT Call 211 | Centers for Disease Control and Prevention. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. CORONAVIRUS:NY Health Dept. After a canceled event, StubHub charges the seller for the amount collected. Paul Sawers / VentureBeat . If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. If these are not available, you will likely get a full refund. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Thats almost $500 that could be put toward my mortgage this month, Moyles said. 2023 Advance Local Media LLC. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Gambling problem? If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. However, UPS and retail fees will not be refunded. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois But not all companies are offering refunds. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. FORTUNE may receive compensation for some links to products and services on this website. Events that were postponed or rescheduled won't be refunded, Fowlks said. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Viagogo refused to refund her . Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. StubHub's sole discretion (unless a refund is required by law)." 24. Receive a full refund of your purchase 2. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. And StubHubs award-winning customer service is on standby to help with any issues or concerns. All rights reserved (About Us). But these are unprecedented times.. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Unfortunately, not all ticket sellers and venues are making it that easy. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Full buyer Terms & Conditions here. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . Its no longer giving refunds, just coupons. 72 hours prior to the event). StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. All Rights Reserved. Emily Walsh. [1]You already know that. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Otherwise you will receive a voucher for 120% of your purchase price. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. For third party ticket resellers, it gets even more complicated. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Stay home if you are sick and advise others to do the same. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split.