10.1K Ratings. On 02/16/2023, I bought two concert tickets. Called customer service and she said we have to fill out a form and wait. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. All for the seller, not for the customer. For more information about reviews on ConsumerAffairs.com please visit our Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I thought Vivid was a pr0n company. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. They can see this but they refused to issue a refund. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Never again. We would like the opportunity to turn this around for you. If you have any additional questions, we encourage you to reach out to our online support team on social media. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Unsubscribe easily. These people are thieves and liars. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Share your photos and videos with others to prove the truth of your words. What kind of scam is this? Your transaction is secure, and you also get a full refund for canceled events. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. There were plenty of open spaces, but I wasnt allowed in. From A to Z, Vivid Seats customer service is fantastic. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? She says no digital. Vivid Seats ranks 30th among Tickets sites. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. They simply dont care. I will never use vivid seats ever again. Abel helped me and made the process easy. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Looking for the best way to buy and sell mobile tickets? How is one supposed to know that xfer Piggyback means your tickets aren't together? I expect to pay the normal service fees, but not what you charged me for the tickets. This will surely increase the credibility of your complaint. Tickets to Aint to Proud Stage Play in West Palm Beach. WONDERFUL Young Man. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber Vivid Seats provides a "100% buyer guarantee." So what happened here? We were refused. Vivid Tickets Loses Top Rating From Better Business Bureau After We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj What I received were tickets in Section B, Row N, Seats 147 & 148. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Dont EVER use vivid seats for any purchases. These were sold from the originator which means there's no reason they couldn't have been refunded. Ultimately, hung up on me. Vivid seats are scammers. The company was founded in 2001. Here are 8 tips for writing great reviews. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. This complaint was posted by a verified customer. Our online support team is here to help resolve your concerns. Support : Vivid Seats Customer Support The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Unsubscribe easily. Working at Vivid Seats | Glassdoor Going to more events with Vivid Seats gets you to more events. Reliable & Rewarding Tickets. Get buying tips about Ticket Websites delivered to your inbox. HORRIBLE experience. And in checking with the Keillor show I found that the show was not sold out! Vivid Seats Review for February 2023 | Best Ticket Brokers Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. It told me the section of the tickets but not the exact seat numbers. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and He said they can't refund anything because they connect 3rd party sellers. They take your money, and you have no valid tickets. This information will help to determine next steps. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Copyright 2022 Consumers Unified LLC. Order number [protected]. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Date of experience: 26 February 2023. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Vivid Seats Review: Is it Legit, Reliable or a Scam? I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Received a correct order confirmation but when the tickets came in they moved me to a different section. There were no humans to talk to to get my tickets before the event started. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Long story short I never received the parking pass and had to pay in full at the gate. Read more Comments: 0 Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. We paid about $500 for the tickets in total. FAQ. Very helpful indeed! I bought my tickets 5 months before the show. Thanks Vivid Seats. Vivid seats sucks. Heads up. When I went on their "live chat" to inquire, they didn't respond at first . Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. However, no matter what link they have provided I cannot access these tickets. I just want the tickets I spent my hard earned money on. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. He checked several times and assured me that the seats were handicap. You get an email when the tickets are sold, and then you either upload them or ship them. Yes, you get great prices on concert tickets because it is a con. Is Vivid Seats Legit? Review, Comparison & Alternatives Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Group tickets DO NOT need to have electronic tickets. We appreciate you bringing this matter to our attention and will be following up with you again soon. Vivid charged me 78 dollars for a 30 dollar ticket. Ticket resale limitations; prohibition; exception. Leave the paper at home! I had to call to verify that these seats are in fact in different rows one behind the other. A. Amalia G. Today. They are aware of this issue. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I was unsure on how this all worked. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. People need to understand that VividSeats works against you. 100% buyer guarantee. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. 2. I would never have the paid this amount of money for average seats. Desired outcome: I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Not game day yet so have not opened app for seats. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Your trust is important to us. I hate what you stand for. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Takes no accountability for a time glitch that had us go to a show at the wrong time. It went to automated system and never got a person to talk to. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The tickets were in TTC3 seats 30 and 31 in corner. Sellers can choose the price for their tickets and modify them at any time. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Vivid Seats - Home - Facebook After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. We understand it's frustrating when events are postponed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Terrible customer service. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Please Refund at least $1000. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Contact Us About The Company Profile For Vivid Seats LLC. When the tickets never came, I contacted Vivid repeatedly. Vivid Seats provided fraudulent tickets to me. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. One arrived by mail with a "Lot 16" other was delivered electronically. In this guide, I will be reviewing Vivid Seats in detail. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Contact Customer Service | Vivid Seats Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid Seats - Fraudulent agreement / promises made for a full refund Then allows the seller to change the date to the day of the event. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Thank you, you have successfully subscribed to our newsletter! How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. It also assists sellers who have tickets and want to sell them safely. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. This is clearly a loophole being used often by venues to protect these ticket scammers. Jeremy of Las Vegas, NV Verified Reviewer. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. "We have currently put them on 'No Rating' while they investigate the complaints and . and go to stub hub and . In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Eugene was very helpful with my questions. Will my seats be side by side? I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. All Rights Reserved. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. BS. He was very polite, professional, kind, and made the process very easy! On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid seats is such a scam!!! Can I exchange my tickets for a different quantity, or for tickets to another date or event? We understand how this may be upsetting for you. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Spent all week leading up to the event trying to call only to get the worst support ever. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Total SCAM! says they have a no refund policy unless the event is cancelled. I complained and they advised these were upgrade tickets and no refund would be issued. Chicago Illinois Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Never again. What 4 Analyst Ratings Have To Say About Vivid Seats. We absolutely value your feedback and apologize for the stress this may have caused you. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would like to warm people to avoid buying tickets through Vivid Seats. Very deceptive and unfair marketing. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Vivid Seats is as legit as ticketing sites come. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Enjoy reading our tips and recommendations. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I own a venue. The event was then rescheduled for July of 2021and then cancelled again. I called 2 seconds after I saw the $960 total. Gain trust and grow your business with customer reviews. 3 for $533.58. We value your privacy. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Vivid refused a refund! We invite you to reach out to our online support team by social media. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. 2. bradsaid 1 yr. ago. We spent $700 and had our experience ruined for really no good reason. Vivid Seats Reviews That clearly didn't happen bc I received NO TICKETS! We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. We apologize that you didn't receive the tickets you requested, Charlotte. It goes against our guidelines to offer incentives for reviews. We appreciate your patience. Vivid Seats has 450 employees. Claim your listing for free to respond to reviews, update your profile and manage your listing. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Home | Ticket Purchase Settlement Do I need to print these tickets? They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid seats scammed me : r/Scams - reddit A refund or seats in RTC4. Crooks. We believe in full transparency, and strive to ensure our fans are informed. Lots of filter options to narrow down events. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section.
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