Due to Covid pandemic our cruise got cancelled. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. ***. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. What? The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. return trip Munich to EWR I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. . This river begins in the Alps near the Italy-French border and is fed by snowmelt. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. We opted for the voucher. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. Four excursions that I wanted are already sold out. Thank you. My bag is still missing and I will request (!) Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. However, the most important part of any cruise, for me is the excursion choice. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. We had not received any response from Viking about 10 days. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. There are no uniform river flows and water levels are unpredictable. I purchased a cruise for my wife and myself then Covid hit. But this is one American that will never sail with this awful company ever again. In this case, you will receive a full refund of your cruise fare. . Their ad is wonderful but after all is said and done it is all crap. London was on an older plane with 3 seats on the left and right. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com If water levels fall, riverboats can have trouble sailing all the way to Budapest. It is time for Viking to do the same and act like a cruise line instead of a medical facility. I was aware that cruise lines' cash flow issues and accepted the voucher. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Multiple tests were run, including a Covid test, which came back positive. Royal Caribbean International | Travel Requirements & Safety Protocols. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Utter and total joke. 1. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. We missed 2 ports of call and 1/3 of our sites to see the auroras. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. They can go up, they can go down, rain can come in.. "We will not cancel any cruises," said Shreiner. With this terrible As compensation we have been offered a derisory 200 voucher towards a future cruise. "Given recent developments and the developing conflict in Ukraine,. Why all other passages under the same situation had no such problem were not explained by Viking. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Don't sail Viking unless you are guaranteed of going on the trip. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. On the next British Airways flight from London to Philadelphia, The We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. But it is for us. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. Cruise Line Travel Requirements - Cruises.com We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Check here before booking an award fare. How is this hard? Viking Cruises | Cruise Ship List - Delta Skymiles Cruises I appreciate the time. Please view our privacy policy for details about the information we share with our partners. Unfortunately, my husband unexpectedly passed away last month. In the same cabin. We also ensure all reviews are published without moderation. Beware of Viking excursion policies. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. A drinks package at the original cost, when I first tried to book it. I have three times tried to contact Viking, by phone, email, and chat. Claim your profile to access Trustpilots free business tools and connect with customers. . They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. She is scheduled to start ************ this week. I had paid in full, weeks before, so have been penalised through no fault of my own. Planning a cruise? Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. The trip was for September 2020 but was cancelled due to the pandemic. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Virgin Voyages. Pharaohs & Pyramids. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. That' our policy,. We were running between the airlines at ***** to find out what was going on, very frustrating. The vaccinations mean nothing anyway. Cailey Rizzo. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." is a travel editor for TPG, with a focus on cruise travel. Also lost out on the cruise vouchers. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. However, as everyone knows, predicting the weather is not an exact science. Having trip insurance may pay you in full depending on your coverage. Refund or partial credit. This they . ************************************* Cruises that was set to sail in April 2020. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. My Trip - Updates on Current Sailings - Viking Cruises Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News This happened 52 days before sailing. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Sandi. Some years, low water levels caused disruptions as early as June and some years as late as October. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Most all other cruise lines have dropped this mandate. A place on the excursion I tried to book. Booked a trip just before covid hit which had to be canceled for obvious reasons. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. At this point we feel it's discrimination and want our money refunded. Not impressed and wi never book another trip with this company. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Because there was no time for a further delay, we paid the tickets to the airline. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus By. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Submit a complaint and get your issue resolved. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. I will never travel with Viking . After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Should your cruise be canceled, the cruise line will also offer compensation. Guests and travel agents on impacted departures are in the process of being notified. Customers should not be treated this way. Anybody got any idea what do I do? I thought that Viking was reputable, so I put too much faith in them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. . Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). BBB Business Profiles may not be reproduced for sales or promotional purposes. By. Passengers from across the country say they've. Refund on premium air payments that we did not receive in premiumservice. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Jan. 17, 2022. We would appreciate any help you can provide in helping us to get the rest of our money back. Its infuriating and disrespectful. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Call to book now: 1-800-207-7286. In November ******************************************* She had major surgery December 12th. Then in Philadelphia This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. This will surely increase the credibility of your complaint. However, the same problems do not affect river cruise ships. I asked the captain how deep the ship would be if it sank. Taking over the Hilton in Taupo NZ, they were obnoxious. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. If water levels are low, cargo ships cannot carry their normal loads of freight. We will not be booking with Viking again. A river level that is too high or too low can affect an otherwise great cruising experience. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. European Cruise River Levels Are Falling To Critical Levels - Travel Codex We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. We accepted and paid an additional insurance premium. Disappointed with Viking Cruises cancellation policy. We booked a river cruise (Danube) for March 2022. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. Find out how we combat fake reviews. I'm with Robin (see below). Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. More details in attachment. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. We were issued the vouchers that had an expiration date October 2022. Viking's move follows announcements from other cruise operators saying they are . I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Companies can ask for reviews via automatic invitations. Seldom travelers may not get enough value to warrant the cost. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing.
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