Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. of hospital observation status and an admissions process that is transparent and administratively simple. Staff truly respected and valued patients as individuals. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. EMU accepted women from the main acute site once they had given birth and were able to be transferred to receive extra support if required. 27 February 2020. How to get to Eastbourne Hospital by Bus or Train? Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. Browser Support However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. 0300 131 4500, Eastbourne District General Hospital If you provide contact details, we will be in touch about your request within 10 working days. They managed medicines well. The unit operated 24 hours a day for low risk mothers. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. the service isn't performing as well as it should and we have told the service how it must improve. Staff kept detailed records of children and young peoples care and treatment. . Covid hospital admissions in Eastbourne remain incredibly low the service is performing badly and we've taken enforcement action against the provider of the service. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. A new training programme was being rolled out. Mental health services were provided by another trust. Visiting times: 2.00pm - 8.00pm. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. It is managed by the East Sussex Healthcare NHS Trust . To use this service you will need to buy a pre-paid card. The board above your bed will state your name, the consultant leading your care and your named nurse. No rating/under appeal/rating suspended UK hospital admissions for coronavirus are highest since July A robust governance system was being introduced. PDF Inpatient versus observation care - American Medical Association the service isn't performing as well as it should and we have told the service how it must improve. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. Leaders supported staff to develop their skills and motivated them to succeed. The hospital staff tried to ensure that the individual needs and preferences of patients were met. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Eastbourne District General Hospital - Care Quality Commission - CQC Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. Map and contact details. This was demonstrated through consistently poor audit results despite governance interventions. The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. They will help you evaluate transportation services for your patient/client to . Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. 0300 131 4500, Bexhill Hospital We observed safeguarding folders, which identified the safeguarding lead and the referral process. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. Psychiatric Admission Answers: How to get into the Aurora Hospital in Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Other series are not available for consultation until 30 years from the last date of the document. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. Large amounts of money or valuables, such as jewellery or electronic devices etc. Elimination of the three-day hospital inpatient requirement for Medicare coverage of post-hospital SNF care. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. 5. . If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. there are some services which we cant rate, while some might be under appeal from the provider. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. Call us today, 24/7, for a free, confidential assessment . Please visit our Insurances Accepted page to learn more. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. Admission Care Jobs in Eastbourne - 2022 | Indeed.com We saw dedicated areas for children in the main outpatient waiting areas. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Ward and departmental safety thermometer results showed improvements across the service. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. Early 2021 data show no rebound in health care utilization This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . This was our first inspection of the Eastbourne midwife unit. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. Eastbourne District General Hospital - Care Quality Commission - CQC The service did not have a major incident policy for the mortuary, although they had started work to produce this. Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. East Sussex Healthcare NHS Trust. Trust audits taking place were adult asthma, dementia, diabetes foot care, end of life care, falls, Parkinsons disease action, pulmonary rehabilitation, and cardiology and staff were aware of audits taking place. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. Leaders understood the challenges to quality and sustainability, and were taking action to address them. Suspended ratings are being reviewed by us and will be published soon. Statistics A&E Attendances and Emergency Admissions - NHS England We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Some aspects of service planning were expanding to meet increased patient demand. Kings Drive, Eastbourne, East Sussex, BN21 2UD Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. Hospitals in Eastbourne - Business Directory - 192.com Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. Managers monitored the effectiveness of the service and made sure staff were competent. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. Data collection takes place on one day each month and reported within monthly governance meetings. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. TN40 2DZ, In For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. At least one standard in this area was not being met when we inspected the service and. . The trust rate of surgical site infections (SSIs) was better than the national average. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com Skip to Job Postings , Search There was a proactive approach to meeting the needs of those from different cultures or with complex needs. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. There were clear and effective processes for managing risk and performance. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. HE 88 Eastbourne Group Hospital Management Committee (Downside Hospital, Gildridge Sanatorium, the Leaf Hospital, the Maternity Home, Princess Alice Hospital, St Mary's Hospital): Group Medical Executive Committee, ad hoc Ophthalmology Committee, Intensive Therapy Unit . Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. 0300 131 4500, Provided and run by: Signposting was not dementia friendly and did not accommodate visual deficit needs. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. Eastbourne Station to Eastbourne District General Hospital - Rome2rio Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published This information will help us make improvements to the website. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . We observed staff following national best practice guidance in theatres. The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. Your friends and relatives will be able to call you directly (charges apply). the service is performing exceptionally well. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Some policies we viewed on line for example the acute asthma in children, Abdominal pain in children: managing children with gastroenteritis and managing fluids in children needed review as they were up to two years out of date. Have you found an error with this catalogue description? This reflected a rating of inadequate for safe, requires improvement for effective, responsive and well led and good for caring. Staff felt able to raise concerns, report near misses and report incidents. It will also include any special instructions personal to you. This meant that often children with complex needs did not have access to this important resource. Overall: Good. 0300 131 4500, Eastbourne District General Hospital In addition patients consistently spent longer in the emergency department than the national average. Aurora East. Alcohol or any illegal or non-prescription drugs. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. People could access the service when they needed it. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Practice changed where required improvements were identified. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Leaders and staff understood and knew how to apply them and monitor progress. the service is performing well and meeting our expectations. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. The plan for your discharge from hospital will start on your admission to hospital. There was a continuous improvement programme in place across administrative services that included health records. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. Building: Acute Admissions Unit. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. We visited the telephone triage area and the community midwives office. Hospitals. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. Banner Estrella Medical Center - US News Health Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. Incidents were investigated by senior staff with lessons learnt shared across the trust. Patients and relatives told us that they were treated with dignity and compassion. There remained gaps and inconsistencies in the quality and completion of patient records. Clinical leadership on the unit was strong and supported staff development. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. To begin the process, all you have to do is pick up the phone and call our Patient Services department. ACTs provide high quality and appropriate care and liaise with STAR . Conquest Hospital Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. Overview - Eastbourne District General Hospital - NHS They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Key services were available five days a week with out of hours and weekend cover also available when needed. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. Your hospital admission - East Sussex Healthcare NHS Trust Seaford, Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. There were some issues with the structural maintenance of the hospital. Leaders had the integrity, skills and abilities to run the service. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance.