After 48 hrs, the system allowed me to send an email about the problem. ), Items that promote racism, hatred, violence, and discrimination, Sexually explicit items (ex., Sex toys, and fetish items), Products that contain a virus, malware, or spyware, Stolen goods - if the purchased item is reported as stolen, you may receive a demand for the return of the possession from the victim, and the item may also get confiscated according to the regulations of the Code of Criminal Procedure (Act no. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Violate the Terms of Service multiple times, Have questionable activity on their account, FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible), Counterfeit goods - items in violation of copyright (ex., fake designer clothing and accessories), Weapons or anything that can be a possible safety hazard, Items with inflated prices listed to profit from a tragedy (ex. If you want to use the Mercari app, youll have to download it from an App Store or Google Play, and of course, set up an account. The fellow would never ship the item. You have four delivery options during the listing process. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. However, if you are found guilty, then you will need to say goodbye to the marketplace. If you have a high number of cancellations or return transactions on the platform, Mercari can restrict your account until it investigates the problem. Keeping its buyers safe is a priority for Mercari. The description is where you write your listing title, description, and hashtags. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-mobile-banner-2','ezslot_14',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0'); Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. No I replied I want my item. MY REVIEWS WILL NOT BE KIND. Do not use them. New tracking did not show up, so emailed again. At least one of them has been relisted at a higher price. Good Luck to you. Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. Then Mercari said it was over their 3 day allowance for returns. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. They just want money from sells, they make too much to stop it. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Ebay offers great seller protection, as long as you follow their rules you wont get banned or scammed.. Mercari is horrible about suspending accounts and holding your money hostage. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. I have taken in all aspects of Mercari. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. They refused despite just receiving my order. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. Fire, flood, etc. This comprehensive guide is split into sections for easy navigation: If you want to sell stuff quickly, Mercari can help you sell items faster than any other platform out there due to their streamlined selling process. My payment was refunded just like it supposed to be. I feel like i was scammed by the buyer and Mercari. All in all, Ive been pleased with the shipping experience on Mercari. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Hi, I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Having said that, we are unable to release funds until we can confirm delivery to the buyer It is not difficult to know whether it can still increase women. I went to customer service and essentially was shut down telling me there was nothing they could do. Can I sell replica items if I state that the item is a replica or fake? The guy reported me for a hoodie I sold (which was sold much below retail) and as of now he got his money back, which basically means I gave a hoodie away for free to this guy. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! All products sold on Mercari are 100% genuine and sourced directly from the brands or their authorized distributors. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. That is to say items that are actually manufactured for LV by various factories around the world but rejected as not being "100% perfect". My package shows only the first shipped entry without any updates. on My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. Please log in again. Did not see the email right away. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The shirt itself had the wrong tags (not the tags that the seller had on the listing ) and nothing on the inside said gucci . Cross-selling is the practice of listing the same item across multiple online marketplaces such eBay and Poshmark. They know dam$ well that youre PAYING, to sell & ship if you take those deals. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Now of course I cant even leave feedback about this seller. can you sell replicas on mercarichaska community center day pass. Mercari doesn't care about the replica sellers. Note that you can use Crosslist to hide your face with an emoji using the built-in image editor while still showcasing yourself wearing the item. I have unsubscribed three times( documented). Customer Service did nothing but give me a run around for weeks and weeks. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! Testifying about the crisis, Pinal County Sheriff Mark Lamb told Congress to "stop saying the border is secure, because the border is . I know there are many others out there with the same mentality. The box was a Mustang puzzle box, but the puzzle inside was a kitten. Getting started: How to sell things online with Mercari Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. This info also enables your results to appear when users use filters while shopping. 131 of 1948). The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. Well, congratulations to you for making it this far! Very annoying and frustrating and ultimately as big waste of time. Find a 9-step-by-step simple guide on how to sell on Mercari below. EXACTLY. How did I know they were womens and not mens? list of prohibited items. The Mercari app is one of my favorite places to sell designer shoes. Left three messages two emails. . Its not like eBay or Amazon are any better, in fact they are worse, much worse. My experience with Mercari as a seller, NO GOOD! These people who fenced have felonies for theft. One of the go-to pieces of advice if you are in the reselling business is that you start using a cross-listing app that can help you advertise your items on the different marketplaces, saving you the time you would otherwise need to create different listings. Counterfeit items, misrepresented items. Note: If a purchased item is reported as stolen, a demand for return may 'In honor of imnotlegolas for starting this subreddit. Sheriff Mark Lamb. They can have it. Its DEFINITELY NOT WORTH IT for any Decent Seller. WHICH IN TURN CLOSED THE CASE. Its pretty sad you guys do not police it better. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-netboard-1','ezslot_22',144,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-netboard-1-0'); And obviously, not doing so will certainly result in scams and other issues. No problem I could probably repurchase if I wanted to (havent yet). Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. Mercari Local & Shipping - allow for both methods of shipping, which increases chances of a sale. Knives, such as switchblades, hunting knives, pocket knives, butterfly I have given up trying to get back my money. Dont wait and get yourself into my situation. They Lump together seller and buyer ratings to deceive you. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). To avoid having your account be at risk for suspension, be sure to learn more about the prohibited Mercari items, which we'll be discussing in this blog. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. 10+ Best Things To Sell On Mercari (Fastest-Selling Items!) They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! At first glance, you might think youre getting a great deal, but youre probably looking at a scam. Mercari is also offering a Smart Pricing option, where all you have to do is set your listings price and a floor price. I think Ill look into E-bay. Bunch of thieves that dont give a f*** about you once they get your money. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. "epidemic"), Inflated prices where listings attempt to profit from tragedies and This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Refunds and Returns - Mercari: Your Marketplace Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Which is better Mercari or Depop? Mercari failed to protect the buyer despite what they claim. When it arrived I tried it and it didnt fit. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. My direct deposits are on hold until 8/10/2018. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. The seller loses both ways. I went through paypal to get my money back. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. I also shop on eBay pretty often They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! I ordered an item and they said they notified the seller and Im out my money because they never sent it. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? They take out the money before they rate the Seller and Mercari holds it. plus it's not like the person who decides whether to say it's authentic or fake is an expert on the item, perhaps sending them proof on where you got them and all that can help, i haven't sold anything since the shipping rate update, been getting quite a lot of new buyers that low ball like crazy that increases offer by $1 each time until i told them no. Here is a list of some of the most popularly-bought categories on the app: One of the best things about Mercari is that this is the selling app that allows you to sell items you dont need directly from your smartphone. Customer service is horrible. the ones that favor the sellers are kinda don't have much buyer. Mercari is generally safe but it is not completely risk-free. protected species, Humans, human body parts, organs, cells, blood, body fluids, and items Dont miss the extended list of best things to resell online to boost your sales further. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Mercari is a growing marketplace that attracts new shoppers and sellers daily. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. I purchased a pair of boots on the Mercari site that were list mens size 9. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Do not be bullied. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. The seller dropped off the item to USPS instead of UPS. Any items sent without a tracking number are subject to cancellation, even if sent. You claim buyer no is: Only buy from seller have all 5 stars review at least a few review My question is can I sell replica, fake, knock off items as long as my listings clearly state that the item is not authentic? Thanks for the info. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Do note that there is an additional $2 fee for direct deposits to your bank account under $10, which means its best to hold on until your balance exceeds $10 before cashing out! such as: Ebooks, PDF files, user generated content (UGC) or items for online You can also throw in some personal anecdotes or explain why you loved the item. The package was picked up by our regular USPS carrier on 9/28. Apparently no Mercari considers it a proper reason you mean a valid reason right? Come up. However, if you are selling designer items, you can be authorized by Mercari to list them for up to $5000. confiscated according to the regulations of the Code of Criminal I feel as if I have been scammed not only by the seller, but Mercari too! Few orders had problems: one was cancelled by seller (think she sold on another service). Dont have the item nor the payment. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. With this method all you need to do is pack your item up, and bring it to the postal carrier. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Be as detailed and as honest as you can. 06:58 AM. Really? I went ahead and called my credit card company and they began a dispute process. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. information, and/or account access codes), Any item that contains a computer virus, malware, or spyware. I will be reviewing every email after sending this information. Items that will get you banned from Mercari - OneShop deemed to be a violation of our Terms of Service regardless of whether the Its much better and safer for a buyer to shop at eBay. Do not use this app if you are a serious seller. On the 9th Mercari responded the following: Customer service is horrible at best. Your information was really helpful. They guarantee that with two important features: The brands policy prohibits in-person meetups, and all sellers are required to ship each item (either on their own or with one of the apps partners). I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. But they give you 3 days to rate them. Where To Sell Replica Shoes - Clothes Questions In addition, buyers and sellers rate each other, so users can have peace of mind by checking the . This is the WORST customer service I have ever seen. disasters (such as "paradise fire", "coronavirus outbreak" etc). When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. THAT is outrageous to buy something and NOT have the customer service to make it right. Reselling and rehoming unused items both help you declutter your own home, and reduce the amount of waste the planet is choked by. junio 16, 2022 . I had the same exact issue. Eager to learn what other sellers are saying about Mercari? Check to be sure your items are suitable for selling on Mercari, and make an honest assessment . Use of them does not imply any affiliation with or endorsement by them. Hello Julie if possible can you share, the outcome of your experience. The app caters to both buyers and sellers and has made the process very simple for both parties. Does Mercari Sell Fake Products? - ProEarners not going to use it again. Try it for yourself, register for free, and enjoy a 14-day trial with no commitment or credit card required. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Add your suggestions on how the items can be used or reused. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Dont ever buy from this place buy from a legit marketplace! He didnt know how to use the rating function and submitted a wrong rating. Think you dont have anything worth selling? It is illegal to sell counterfeit items (whether you acknowledge it or not or whether you call it a "replica" or "knock-off" or "fake" or not). Never used Mecari but had two fraudulent items charged to my card. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Not to mention, incorporating lots of keywords will get your items in front of more people. I recently was given a bad rating because fedex was running behind like I control their business. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Hey I'm Arslan, the guy behind Ecomsay. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. The bottom line is that electronics are a fast selling category on Mercari, so do some Spring cleaning and see if you have some old electronics to get rid of. The unfortunate part is there is no real way of contacting and talking to the compliance team. It is a known fact that many items, particularly LV bags, are not copies but "seconds". It is a legitimate e-commerce marketplace that connects buyers and sellers.