We hope we can get this rectified for you soon. Care Coordinators work with GPs and other primary care professionals within the network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. . Patient Satisfaction with GP Practice Appointment Times. The practice had clearly defined and embedded systems to minimise risks to patient safety. So let's hope its not cancer. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. The service also provided support around the long term management of chronic conditions such as schizophrenia. Saxonbrook Medical Centre Replied on 10 January 2022 Thank you for taking the time to post a review. RH10 1HS Ask a Nurse Staff were aware of current evidence based guidance. Social Prescribers connect people to community groups and agencies for practical and emotional support and complement other approaches such as care navigation and active signposting. As this is an anonymous platform I am unable to contact you. Never had a bad, Report an issue with the information on this page. The design of this healthcare email is interesting and the content is very clear and precise. Continue to work to improve patient outcomes (QOF) within the practice. Patient outcomes were mixed, with some areas of performance below average, such as in relation to asthma and chronic obstructive pulmonary disease. We will use a cookie to save your choice. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . 811 were here. If you are unable to do this online please give your details to reception over the phone or at the reception desk. Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. Map, Ask a Doctor Ask Reception, MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner), Information On Booking Covid Vaccinations. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. From South Terminal, Crawley 51 min From University Of Brighton - Falmer Campus, Brighton And Hove 136 min From Gatwick Airport, Crawley 49 min From Ikea, Croydon 171 min Sarah, Management Team. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. All 3 GPs have been outstanding with their knowledge, understanding, patience and support. Saxonbrook Medical Centre is one of the leading GP practice in Crawley and it is located at Maidenbower Square, Crawley, West Sussex, RH10 7QH. However, this isn't the problem. RH10 7QH Flu vaccinations - Aged 65 and over group. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. Report review titled Dissatisfied as unsuitable. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. Please note on the form that you have sent these details in reply to your online review response. I am sorry to hear that you have been having trouble getting an appointment for a medication review. Crawley If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. review titled Practice playing Russian Roulette with peoples health! It reminds the audience how important vitamin C is for their immunity creatively. Those working in these roles within a network can be accessed through direct referral by staff in GP Practices. Map, Ask a Doctor review titled Practice playing Russian Roulette with peoples health! 840 were here. Afternoon Christopher. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. saxonbrook medical staffquincy ma police lateral transfer. Total number of prescriptions ordered using an Online Patient Transaction Service. Patients can contact Saxonbrook Medical Centre at 01293 450400 for appointments. We've put some small files called cookies on your device to make our site work. - To look at a lump! RH10 1HS What is happening? The Doctor that has looked after my Mother has an understanding manner of her age and independence If there is a PDF icon, click it to download the full report. 2015. I am pleased to hear that the service you have received all round has been positive. Kind Regards, Sarah. That is just two of several things that have gone awry recently. Flu vaccinations - Under 65 At Risk Groups. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. Analytical cookies send information to Google Analytics. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Kind Regards, Saxonbrook Medical Team. The protesters marched from the Regional Health Department headquarters to Puerta del Sol chanting slogans such as "Ayuso (President of the Community of Madrid) and Escudero only think about money." "We are protesting because we . The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. Data showed that the service had reduced the number of referrals into secondary care mental health services. West Sussex Saxonbrook Medical Centre Saxonbrook Medical Centre, Maidenbower Square, Crawley, West Sussex . Will have to go to a walk in center! Get the latest business insights from Dun & Bradstreet. NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Centre. How to get to Saxonbrook Medical Maidenbower Surgery by Bus? The #Chiefs training staff is the worst in the league, according to report by the NFLPA. Cross Keys House The last inspection date here was 17th March 2020 Report review titled Dissatisfied as unsuitable. 2018. An exciting opportunity for an enthusiastic GP to join our town practice on a full or part time basis. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. Thank you, Saxonbrook Medical. Ensure that all aspects of underperformance in the national GP patient survey are addressed, including areas such as patients not feeling involved in the planning of their care. Report review titled Impossible to get appointments as unsuitable, Thank you for taking the time to post a review. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . Menu I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. Saxonbrook Medical Centre is a GP/Doctors practice in Crawley. phone . We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . All 3 GPs have been outstanding with their knowledge, understanding, patience and support. We would also like to use analytical cookies to understand how our site is used and improve user experience. You can contact this general practice using the phone number 01293 450400. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. Thank you, Saxonbrook Medical. PRESS RELEASE: 26th March 2021. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Sarah, Management Team, Seen for a review end of July with nurse very helpful and polite , as all the Drs Ive seen over the past few years ! The practice had good facilities and was well equipped to treat patients and meet their needs. Patient reviews of Saxonbrook Medical Centre - Page . Alternatively you can pop into one of our receptions. Sarah, Management Team. Let us know your preference. General Practice in Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Crawley RH10 9XA, Betts Way, Freedom Works, 1st Floor, Astral Towers. We would like to look into this for you and get it resolved asap. 37.01% were satisfied, of 186 respondents. Customers search for services online and find Nicelocal, They choose the company with the richest profile, They make a call and book a service with that company, Freight & cargo shipping and transportation, Heating and water supply and sewerage systems. Please do not send any patient information to this email address. I have made the management team aware that you will be in contact. I have shared this feedback with the team who will be very happy to hear this. 14 Haslett Avenue West RH10 7QH Will have to go to a walk in center! Closed for Training 10th November 2021 Both surgeries will close at 12:30 today for staff training. Saxonbrook Medical Northgate Surgery is one of the leading GP practice in Crawley and it is located at Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. They were rated as good in caring. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Ask Reception. Your post in anonymous so I am unable to contact you directly. Ask the Practice We are fed up chasing back and forth to get these things sorted. Click the title bar on any of the report introductions below to read the full entry. as unsuitable. Sarah, Management Team. Report as unsuitable excellent staff out of 5 by Lyn - Posted on 16 February 2022 I have passed your feedback to the team who will be delighted to hear it. Care Quality Commission Inspection Ratings. Sarah, Management Team, by Christopher - Posted on 14 January 2022. Ask the Practice Report review titled Poor practice as unsuitable, Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. removal of moles and skin lesions) - provided in-house and others. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. Saxonbrook Medical Jul 2022 - Present7 months Paramedic working in primary care South East Coast Ambulance Service NHS Foundation Trust 7 years 10 months Paramedic Mar 2018 - Present4 years 11. This email design is easy to digest and very attractive. If you call for help you don't get it. info@pioneer-whlc.org Opening hours Monday - Friday 9.00 am to 4.00 pm. Saxonbrook Medical is a proud member of the South Crawley Primary Care Network. I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . Thousands of medical professionals marched through the streets of Madrid on Wednesday, for the eighth week, to denounce healthcare cuts made by the local government. Saxonbrook Medical Centre Maidenbower Square Crawley West Sussex RH107QH web: www.saxonb reveal phone: 01293450400 Doctors Dr Lucy Cox General Practitioner Dr Catherine Eades General Practitioner Dr Yvonne Taylor General Practitioner DR Hicham Nakouzi General Practitioner Dr Ian Anderson General Practitioner Dr Elizabeth Watson Staff Gps American College of Sports Medicine Oded Bar-Or International Scholar Award American College of Sports Medicine. The practice has introduced a new system where you have to make an appointment online. Kind Regards, Sarah. However, this, Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Map, Northgate Surgery We are looking for a salaried GP or an associate partner to join our welcoming, hard working and forward thinking team. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. Ask a Nurse My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. I am pleased to hear that the service you have received all round has been positive. West Sussex Sarah, Management Team. We are a large 26,000 patient practice with 19 GP's, 3 ANPs, 2 clinical pharmacist, a paramedic, a large supportive nursing and. Saxonbrook Medical - Information about the doctors surgery opening hours, appointments, online. Close menu, by Michael Forde - Posted on 03 March 2023. FCPs can assess, diagnose, treat and manage musculoskeletal (MSK) problems and discharge a person without a medical referral. Thank you for taking the time to post a review. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. SUSSEX residents can begin getting the Coronavirus vaccine as early as this afternoon, as part of the latest stage of the biggest vaccination programme in NHS history, it has been revealed. The Medical Staff Organization (MSO) Medical staff members are those licensed healthcare providers (physicians, nurses, allied health professionals, and other healthcare workers) who are authorized by the state law and hospital's bylaws to provide medical care within a healthcare establishment. Their priority is to those patients who are housebound, assessing their diverse needs, delivering care, and liaising closely with the doctors and other members of the primary healthcare team. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. Monday: 8:30am - 12:30pm 1:30pm - 6:00pm Tuesday: 8:30am - 12:30pm 1:30pm . Information about services and how to complain was available. I would also like to apologise for the service received when calling to the Practice. Under current Data Protection legislation, no confidential data is permitted to leave the EU. West Sussex Midwives from East Surrey Hospital hold weekly antenatal clinics at the surgery. We've put some small files called cookies on your device to make our site work. West Sussex Distinguishing Characteristics: The Correctional Staff Nurse classification includes Correctional Staff Nurses who are employed by Kern Medical Center and assigned to Juvenile correctional medicine facilities. Correctional Staff Nurses provide basic and emergency health care services to persons housed within Kern County correctional facilities. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. These roles include: Clinical Pharmacists work as part of the multidisciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas. Saxonbrook Medical | 24 followers on LinkedIn. PRESS RELEASE: Wednesday 15 December 2021 Saxonbrook Medical Centre in Crawley is set to host the booster programme's first 24-hour vaccination clinic in the South East this weekend, as it responds to the increased demand from local residents. It is very important to us that we get this sorted for you. This provided patients with support with a number of issues including anxiety, depression, eating and mood disorders. - To look at a lump! To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . The process for managing complaints had improved with evidence of patient apologies and the identification of trends. Saxonbrook Medical Centre has not yet replied. We hope we can get this rectified for you soon. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. Improvements were made to the quality of care as a result of complaints and concerns. Saxonbrook Medical Surgery General Practitioners Dr Hicham Nakouzi - Male MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner) Dr Jasna Gvozdenovic - Female MD MRCGP - Qualified 1995 Belgrade (Partner) Dr Lucy Cox - Female MBCHB MRCGP DRCOG Qualified 1998 Leeds Dr Catherine Eades - Female MRCGP - Qualified 2009 University of London Post code: RH12 0DD Courtyard Surgery - Salaried GP. See salaries, compare reviews, easily apply, and get hired. Our key findings across all the areas we inspected were as follows: A mental health wellbeing service had been developed within the practice. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Saxonbrook Medical Northgate Surgery Replied on 12 October 2022 Thank you for taking the time to post such a positive review about your experiences and the staff at Saxonbrook. Crawley I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. 82.32% with recommended measurement, out of 2,036 patients. I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. There are over 5,450 part-time careers in Crawley waiting for you to apply! Services offered by Saxonbrook Medical Northgate Surgery are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. Due to the increase of minor illness, Strep A, Scarlet fever and staff illness unfortunately demand is very high, please bare with us when trying to get an appointment. Latest reviews for Saxonbrook Medical Centre. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. We've put some small files called cookies on your device to make our site work. Drop your competitors from your business page. Saxonbrook Medical, Northgate Surgery, Cross Keys House 14 Haslett Ave West Crawley RH10 1HS Phone: 01293 223028 Email: for general enquiries only. as unsuitable. Latest reviews for Saxonbrook Medical Northgate Surgery. (Note that ordering several items at once to be counted as one prescription). Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Ask a Nurse I am sorry to hear you had a poor experience with us. The practice proactively sought feedback from staff and patients, which it acted on. This is a rediculas system based on luck. Report review titled as unsuitable Review titled Great HRT knowledge and support Rated 5 stars out of 5 by Tina - Posted on 17 June 2022 I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. 4-6 session GP, salaried and partner options, Pembroke Medical Group. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. I have passed your feedback onto our team who will be really pleased to hear this. 26 March 2021. I am delighted to hear you have never had a bad experience and the staff are always so helpful. removal of moles and skin lesions) - provided in-house and others. Find company research, competitor information, contact details & financial data for Saxonbrook Medical of CRAWLEY. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. Saxonbrook Medical Northgate Surgery,Cross Keys House,14 Haslett Avenue West,Crawley,West Sussex RH10 1HS, Information about the doctors surgery opening hours, appointments, online prescriptions, heal. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. They are able to process UK-based data through NHS-approved encrypted channels and use only NHS-approved software in their tasks. Please find more information on our practice in our Patient information leaflet. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. but no good, cant even get the online requst answered prop was told to submit it again - why? There was an open and transparent approach to safety and a system in place for reporting and recording significant events. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. Crawley Please see Saxonbrook.net for all non-urgent enquires. Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Clinical audits were undertaken and we saw evidence that some of these were full cycle.