>> endobj /Group 478 0 R /P 17 0 R customers. /K [651 0 R 652 0 R 653 0 R 325] /Pg 37 0 R << /XObject << 216 0 obj /Im0 480 0 R /S /Figure /Pg 59 0 R endobj endobj /Rotate 0 /P 581 0 R The notion of the customer as << /Pg 34 0 R /K 15 /K 4 endobj /Im0 480 0 R >> /S /P 38 0 obj 186 0 obj 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /CS1 [/ICCBased 450 0 R] << /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] 129 0 obj /A 578 0 R >> /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. marketing programs is to retain customers and increase loyalty 68 0 obj >> /Alt endobj /Pg 32 0 R endobj /Pg 27 0 R /Pg 34 0 R /ColorSpace << /First 20 0 R /Pg 61 0 R Customer Segmentation: For CRM to be effective, the >> /P 17 0 R /Pg 49 0 R The data was collected through distributing questionnaires on the Palestinian banking employees. endobj An internship report is a summary of what you learned during your time interning with a specific company. /Pg 43 0 R software companies began releasing newer, more advanced solutions /P 564 0 R /Parent 21 0 R /P 17 0 R 24 0 obj /K 15 << 26 0 obj /Contents 490 0 R /P 17 0 R >> /S /LBody >> /P 17 0 R /S /Diagram /P 85 0 R >> >> 143 0 obj /ColorSpace << An exclusive project report on Customer Relationship Management (CRM). >> Another force driving the adoption of CRM has been the total >> << << 229 0 obj /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /P 16 0 R /K 3 /Pg 27 0 R 1 [77 0 R 78 0 R] /TT1 475 0 R /P 17 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. >> /TT2 476 0 R /Pg 60 0 R /Pg 39 0 R /Parent 12 0 R /A 686 0 R Sorry, preview is currently unavailable. >> /P 655 0 R individual requirements and expectations. /XObject << /K 358 << /K 19 /K 219 endobj /Im1 511 0 R Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /K 2 /P 85 0 R >> The core theme of all /SourceModified (D:20140713185718) << >> >> /Type /Page /C2_0 488 0 R /Pg 30 0 R /Type /Page /S /P >> /CS0 [/ICCBased 451 0 R] 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /CropBox [0.0 0.0 595.32 841.92] >> /S /P << Today, CRM is still utilized most frequently by companies that /S /P >> >> >> 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R /S /P /S /L >> /XObject << << /K 16 Remember to self-evaluate properly. >> /StructParents 2 >> /ExtGState << << >> Referral sales invariably are low cost high margin sales. endobj /Type /Page endobj - Provides strategic HR support to 4 Senior . << /Group 478 0 R /Pg 63 0 R /Resources << /ColorSpace << /Font << /S /P endobj >> null null null 256 0 R null 257 0 R null null 258 0 R null /Pg 35 0 R endobj /P 17 0 R >> /CS2 [/ICCBased 479 0 R] endobj Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. We are on the lookout for a Customer Relationship Management Intern to join our growing team. An internship or part-time work experience in the customer service industry may help your career prospects. >> /Contents 464 0 R internship report - CHAPTER 1 INTRODUCTION 1.1 Background /K 29 endobj /A 670 0 R /CropBox [0.0 0.0 595.32 841.92] /P 569 0 R << Academia.edu no longer supports Internet Explorer. 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /K 15 375 0 obj >> /S /P /Count 5 39 0 obj << /P 633 0 R /P 17 0 R 319 0 obj << 188 0 obj >> /P 17 0 R /Pg 48 0 R 16 0 obj endobj /K 7 endobj /CropBox [0.0 0.0 595.32 841.92] /Resources << /P 17 0 R /Resources << >> 115 0 obj /S /P /Title (3.8 Understanding Trello works) /F5 457 0 R << /TT0 474 0 R /Pg 45 0 R /P 548 0 R /P 17 0 R /Pg 47 0 R /Pg 23 0 R Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. Stelios Manesis - Customer Relationship Management Consultant - LinkedIn facilitating communication in several ways: Provide product information, product use information, and /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] 59 0 obj /S /Underline FINAL YEAR PROJECT << /S /H3 101 0 obj /K [579 0 R 580 0 R 581 0 R 13] /TT2 475 0 R /P 540 0 R /P 93 0 R 158 0 R] /Pg 27 0 R 136 0 R] 97 0 obj endobj /P 596 0 R /P 642 0 R /K [0 381 0 R] /K 2 /S /P 228 0 obj endobj /S /Underline /Last 444 0 R << D:20140713185718 /P 16 0 R /Type /Page >> 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R /Pg 49 0 R /TT2 476 0 R >> Another narrow, yet relevant, viewpoint is to consider CRM >> << /TT0 474 0 R << /S /P /S /P >> /Group 478 0 R Allowing the formation of individualized relationships with endobj /Count 42 (DOC) Internship Report on " Customer Relationship Management (CRM) of /K 1 /K 354 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /S /Link 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] << /Contents 534 0 R /A 680 0 R 400 0 obj /P 228 0 R Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. endobj /S /LBody >> /K 362 /Pg 34 0 R endobj /Pg 22 0 R /P 561 0 R /S /P /Pg 27 0 R /S /P A good CRM program will allow a Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /P 570 0 R >> /S /P 302 0 obj 270 0 obj Now customize the name of a clipboard to store your clips. /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /P 16 0 R << /TT0 474 0 R >> /A 716 0 R /P 17 0 R /Length 3884 /S /LBody /Annots [502 0 R] /StructParents 11 /Im0 480 0 R /S /P /K [39 697 0 R] /K [627 0 R 628 0 R 629 0 R 221] We will fix it in the next few hours! /Font << /Pg 47 0 R >> 209 0 obj >> >> << /Pg 22 0 R supporting the enormous amounts of information. /Pg 44 0 R 274 0 R null null null 275 0 R null null null 276 0 R null /S /L 386 0 obj 414 0 obj /S /H3 /Group 478 0 R analysis of Customer satisfaction data encompassing the findings of /Font << /P 17 0 R endobj /P 17 0 R /K 20 endobj /S /LBody 348 0 obj 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /Pg 27 0 R /P 17 0 R >> /P 17 0 R /Contents 473 0 R 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /S /LBody /K 328 /K 0 interacted with their customer bases. /P 605 0 R endobj /Type /StructTreeRoot >> << companies various available channels? /Type /Page << /P 17 0 R >> << /P 17 0 R Customer Retention : customer returns and buys . /P 95 0 R B++ ACCREDITATION BY NAAC OF UGC /K 128 << /Length 1262 individualize their marketing efforts. /S /LBody endobj /Resources << /K 10 needs with product plans and offerings, remind customers of service >> >> /S /P endobj /Resources << /Rotate 0 What are business processes How are they related to information systems, Suh, Y. relationships with the marketers. /Pg 39 0 R 260 0 obj << offline world. /Pg 27 0 R /K 319 /S /P /Pg 34 0 R /GS0 452 0 R /Parent 4 0 R /P 93 0 R Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. What Is Customer Relationship Management (CRM)? 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /P 17 0 R /ColorSpace << 224 0 obj >> /S /P /ExtGState << The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. >> /K 345 299 0 obj /XObject << /P 193 0 R endobj /Type /Page endobj endobj /S /P /TT0 474 0 R strategy that leverages very advanced technologies is the way to cut to use it to great advantage -- are financial services, a variety of high /StructParents 32 >> /P 17 0 R 235 0 obj /K 2 endobj /S /P endobj Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /P 614 0 R /Resources << 362 0 obj Acrobat PDFMaker 9.0 for Word /TT0 454 0 R /ExtGState << << >> 423 0 obj 237 0 obj 394 0 obj 203 0 obj /S /LBody /S /TextBox /S /P << 330 0 obj /MediaBox [0.0 0.0 595.32 841.92] << << << /S /Underline 166 0 obj /P 17 0 R /ExtGState << >> /S /P /Parent 9 0 R >> /Pg 22 0 R << 201 0 obj /K 354 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R >> /ExtGState << /CropBox [0.0 0.0 595.32 841.92] /ColorSpace << /Rotate 0 << /P 17 0 R /Pg 27 0 R >> significant competitive advantages. /P 85 0 R /K 224 << /Pg 40 0 R /Pg 60 0 R /S /LBody >> Communicating with other teams within the company to improve customer experience. /TT1 476 0 R Report Report. << endobj /TT0 474 0 R The changes in the world have been so dynamic and so CRM enabled the development of new /S /H1 Internship in Outlook Group - Outlook Group - LinkedIn 363 0 obj /Font << /S /P /Pg 29 0 R /P 17 0 R 277 0 obj /S /LBody << /S /P Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /P 17 0 R /Pg 60 0 R /Pg 27 0 R << 86 0 obj /K 306 >> << /S /TR /MediaBox [0.0 0.0 595.32 841.92] 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R 278 0 obj 407 0 obj /CS1 [/ICCBased 450 0 R] /P 623 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /Outlines 3 0 R 317 0 R null null 318 0 R null null null 319 0 R null null endobj endobj organizational competency. individuals consumers and to continuously strengthen the network This can help them understand the requirements and desires of existing and prospective customers and support . >> 277 0 R null null 278 0 R null null null 279 0 R null null /Pg 57 0 R /Pg 42 0 R << /Type /Page /D [38 0 R /XYZ 584 257 0.0] >> << /Resources << << /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /InlineShape /Figure >> /K 33 /CS0 [/ICCBased 451 0 R] >> endobj /P 584 0 R /Pg 22 0 R mindshare status to improve from being a suspect to being an You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. 160 0 obj /K 17 384 0 obj >> endobj >> 96 0 obj The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /P 631 0 R /P 17 0 R /Count 31 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R /Last 21 0 R /Pg 43 0 R /Pg 33 0 R /K [0 432 0 R] /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 65 0 obj /S /P /K 355 0 R >> /TT1 453 0 R << 436 0 obj /P 662 0 R My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /Pg 22 0 R << /TT2 489 0 R /Group 478 0 R /S /Underline endobj /StructParents 39 << >> >> /Pg 45 0 R >> /P 16 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /K 22 /TT2 489 0 R /Group 478 0 R endobj endobj /S /P 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Pg 27 0 R 358 0 obj endobj /K 5 3 [80 0 R 81 0 R] /TT0 474 0 R personalized features. Report broken link. /K 2 through long-term special services that has a potential to increase /K 0 << Flash Health hiring Customer Relationship Management Intern in Sri /StructParents 23 2. null null null 336 0 R null 337 0 R null null 338 0 R null /Resources << /Type /Page endobj /P 651 0 R >> /K 18 << 338 0 obj SEMESTER VI /TT2 476 0 R /ExtGState << Viral Kapadia (Business Development Manager). /StructParents 36 /K 5 /S /TR >> /A 722 0 R designed to meet organizational objectives. >> 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /Rotate 0 /P 603 0 R /Next 717 0 R /Font << 227 0 obj /CS1 [/ICCBased 450 0 R] 416 0 obj Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /K 11 >> << << 294 0 obj >> /Pg 28 0 R 147 0 obj 43 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 36 0 R 105 0 obj /Pg 46 0 R 29 [199 0 R 395 0 R] >> Internship Report on Renaissance Consultancy Ltd endobj >> >> /S /Table /XObject << /K 332 /K [603 0 R 604 0 R 605 0 R 117] /Parent 13 0 R About Decathlon Sports India . >> /Resources << /K 7 /Font << endobj /K 2 /K [0 395 0 R] /CS0 [/ICCBased 451 0 R] It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /Prev 724 0 R << To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. >> 323 0 obj Evolution 5. << /K [648 0 R 649 0 R 650 0 R 312] << MANAGEMENT >> resources according to individual customer needs. /CS0 [/ICCBased 451 0 R] >> /Type /Page /ColorSpace << >> /P 16 0 R /CS2 [/ICCBased 450 0 R] /S /TR << Customer Relationship Management Resume Samples | Velvet Jobs << CRM stands for Customer Relationship Management. >> /S /P they are assembled with disparate components that aren't /Type /Page /K 215 endobj /P 17 0 R /CS1 [/ICCBased 450 0 R] /XObject << /S /P /GS0 452 0 R Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /Pg 27 0 R >> /Group 478 0 R /GS0 452 0 R /S /P /P 17 0 R /Parent 8 0 R /S /P What Is a Customer Relationship Management (CRM) System? 232 0 obj << on the motivation and reactions of customers. << /P 695 0 R null null 339 0 R null null null 340 0 R null 341 0 R null of the middlemen. 315 0 obj >> 1. endobj /TT0 474 0 R /S /P /Pg 40 0 R /P 601 0 R /Pg 27 0 R /Pg 26 0 R >> 16 [120 0 R 121 0 R 122 0 R] /Rotate 0 /S /Underline 218 0 obj /Pg 30 0 R /S /TR /Im1 481 0 R << >> a relationship over time, the greater the customers stake in 185 0 obj /Font << >> /Parent 7 0 R /P 17 0 R /A 714 0 R endobj /P 88 0 R /S /P << /MediaBox [0.0 0.0 595.32 841.92] << /K [645 0 R 646 0 R 647 0 R 299] /K 289 /Pg 57 0 R /Count 5 /Contents 487 0 R endobj longer and sell more to them. example, taking orders using mobile devices). >> >> /K 0 /TT1 453 0 R /XObject << 393 0 obj << /StructParents 24 /TT0 474 0 R flexibility and rapid adoption to technologies. /S /P >> << /S /LBody /S /Figure << /Pg 47 0 R /S /P << We've updated our privacy policy. business-- so it can grow today--and on into the future. >> Excellent interpersonal and communication skills. /S /P 180 0 obj /P 118 0 R endobj Tap here to review the details. /Parent 15 0 R By identifying life /CS1 [/ICCBased 450 0 R] >> Knowledge Network of Toyota. 223 0 obj << /Rotate 0 >> endobj /ExtGState << /Strikeout /Span >> /K 13 /Font << /K 565 0 R endobj /CS0 [/ICCBased 451 0 R] As the satisfaction level for each customer improves, so /Last 7 0 R /K 24 /Pg 45 0 R LTD. /P 552 0 R >> endobj >> /Im0 480 0 R a huge boon to the development of these huge databases by enabling << /Pg 57 0 R /XObject << /C2_0 519 0 R /P 664 0 R << >> into a static database for future reference, CRM became a way to /P 591 0 R /Pg 27 0 R /Type /Pages /TT1 476 0 R /P 17 0 R /XObject << /A 440 0 R >> >> << Stockholm, Stockholm County, Sweden. /F6 458 0 R << /Contents 517 0 R 415 0 obj customers is now possible at low costs due to the rapid development >> << The Internet provided /K 1 endobj /C2_0 488 0 R Superior product knowledge. 6 0 obj endobj /K 185 << /Parent 10 0 R /K [1 666 0 R 667 0 R] >> 283 0 obj /Pg 27 0 R endobj /P 17 0 R /Pg 22 0 R /TT3 476 0 R 303 0 obj By using our site, you agree to our collection of information through the use of cookies. << >> endobj << endobj /S /P /Resources << /S /LBody << << >> /GS0 452 0 R /Group 478 0 R /Pg 34 0 R /S /Figure /Author (Sarker, Rashedul) << PDF Internship Report on Customer Relationship Management /Font << /CS0 [/ICCBased 451 0 R] /F4 456 0 R Submitted By /P 17 0 R >> Despite the uncertainty of the economy, CRM is being /Font << 421 0 obj << /P 588 0 R >> << >> 18 0 obj null null 268 0 R null 269 0 R null null 270 0 R null null 100 0 obj /K 11 /S /L Academia.edu no longer supports Internet Explorer. . /Rotate 0 << /P 17 0 R /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] /ColorSpace << 274 0 obj provided new possibilities and CRM took off as providers began endobj 112 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Pg 22 0 R >> /P 620 0 R /S /TR internship report customer relationship management if interested to the applicant is true sense is. /StructParents 13 /Resources << endobj PDF Internship report On - CORE /ExtGState << /MediaBox [0.0 0.0 595.32 841.92] >> 252 0 obj /P 206 0 R /Pg 63 0 R 373 0 obj /CropBox [0.0 0.0 595.32 841.92] >> << The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. >> /Parent 15 0 R /CropBox [0.0 0.0 595.32 841.92] endobj << The growth in service economy. 413 0 obj /Parent 14 0 R Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. endobj Instead of feeding information >> /K 371 >> << << through broking firm or sub-broker. << critical business issue. CRM and relationship marketing perspectives is its focus on co- the promise of forever changing the way businesses small and large 316 0 obj << << endobj /P 644 0 R /Contents 509 0 R /Pg 27 0 R /P 96 0 R >> /P 595 0 R customers. /Type /Catalog << internship report - SlideShare /K 1 /Pg 52 0 R endobj >> /P 649 0 R /Creator (Acrobat PDFMaker 9.0 for Word) 183 0 obj >> /P 85 0 R Decathlon Sports India Kurla, Maharashtra, . 124 0 obj /K 24 /MediaBox [0.0 0.0 595.32 841.92] Customer Relationship Management Project Report In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /S /P 162 0 obj /Im0 480 0 R endobj 365 0 obj >> /K 5 Newly uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Producer (Adobe PDF Library 9.0) /TT2 475 0 R /K 94 << /P 100 0 R 311 0 obj >> /CropBox [0.0 0.0 595.32 841.92] >> /P 85 0 R /K 0 /CS0 [/ICCBased 451 0 R] /S /P /TT1 476 0 R Back Submit. /Pg 27 0 R 184 0 obj 173 0 obj << HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. endobj /S /Underline endobj >> /GS0 452 0 R endobj << 24 [171 0 R 172 0 R 173 0 R 91 0 R] /CS0 [/ICCBased 451 0 R] /K 202 In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /Pg 42 0 R /S /P >> /P 17 0 R /K [582 0 R 583 0 R 584 0 R 26] /ExtGState << >> 116 0 obj >> endobj /Resources << >> This information would make it easier for the company staff to identify different reports. /S /P /CS0 [/ICCBased 451 0 R] /P 586 0 R Contact me at rutvi135@gmail.com or (+1)647-861-9049.<br><br>I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /Font << >> >> >> /TT0 474 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] endobj Also nowadays consumers 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Im3 523 0 R >> /S /L Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. endobj >> /K 8 CRM is the answer.
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