No, transit agency ticket offices cannot load value to mobile phones at this time. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. He started his journalism career as a sports editor in Iowa in 1975. Getting Started. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. I loaded value online, but when I tried to use my card, it wasnt there. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Clipper account access including checkingyour balance can be found on the Clipper website. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. The discount is even greater if you add multiple nights! If you want to change your class of seating, you will need to reach out to our Reservations team. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Key Clipper information translated to Chinese. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Key Clipper information translated to Spanish. How can I set up my card to automatically reload? To find the cost of a particular BART trip, use the BART Fare Calculator. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. How do I set up and use a Clipper card on my phone? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. To order a Clipper card, visit Get Card. After we collect payment, we will send you an email confirming this. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. To provide payment, log in to your Clipper account and edit your Primary Payment method. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Check out our virtual tour of the Victoria Clipper V! You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. After we collect payment, we will send you an email confirming this. Please visit theGovernment of Canadas websitefor more information. How does Auto-Reload work with monthly passes? The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. So if your primary funding source is declined, your order will be charged to your backup card. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. You will need to tag your card to a card reader or ticket machine to activate it. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. A single beep and a green light means you paid for your ride. Learn more about Clipper START and how to apply here. Or get help resolving other issues with your account. An email notification will be sent out 7 days prior to travel as a reminder for check-in. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Boarding starts 1 hour before your boat is scheduled to leave. The RTC Clipper card is a photo identification card. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? After that process is complete, you need to tag your card to activate your Auto-Reload set-up. It is charged for those who enter a station, ride a train, and then exit the same station. Yes. Economy Panoramic Upgraded window seats in Economy Class. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. If you have an 8 ride pass, your rides will expire in 30 days. Complete the form below and a dedicated account manager will be in touch. There's no need to open an app. View vessel seating chart for San Juan Clipper. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Learn more about required travel documents. To find out more information about replacing an RTC card, please visit 511.org. What happened to my order? Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. We've made it easy with quick guides to every service on Clipper. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Log in to your Clipper account to add backup payment. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Purchase at various retail locations , including BART and Walgreens. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Can I get a card at an airport? We do allow walk-up day-of guests to purchase tickets if space allows. Sign up for year-round getaways, special offers, and more. Select Clipper card and follow the instructions to add a card and load value. Funds added using Apple Pay and Google Pay areimmediately available for use. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. But if a customer already has value on his/her card, that value should not be removed. 2023 Clipper Vacations. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Please learn more about traveling with pets. Clipper automatically checks for a valid pass. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Within each class, there are upgrade sections as well. Key Clipper information translated to Chinese. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. If one does not use the Clipper card for six months, it can be frozen. Set up is easy and can be done on the spot or in advance while you are at home. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. County Connection. Please call 800-888-2535 or submit your request via our contact us page. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Select "Transit card" and "Add Clipper card". Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. U.S. Immigration . The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. opens in new window. Use the same ticket when you exit. The programgives qualifying adult riders a 20% discount on BART trips. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. This page includes when value is available, online orders, different types of value, and blocked cards. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Roadshow. We will send an email to confirm that you have updated information in your account. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. EMAIL US. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Check Clipper News for holiday or modified hours. Clipper says it does not take funds away, even if the card goes unused for years. Get the Clipper app. Muni offers several ways to pay your fare. We strongly encourage customers to take advantage of the time to unplug from technology! This is separate from confirmation of payment. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. 213-204-2900. See the. Weekly and monthly passes are not available. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Learn more on our luggage policy. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. I'd like to plan my visit to the Bay Area in advance. Otherwise, you will be logged out automatically. In order to book using your travel credit please reach out to a reservations agent using our contact us form. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. For more information, visit Sales and Service Locations. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Clipper isadministered by the Metropolitan Transportation Commission. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Includes one-way or round trip travel via the Clipper ferry. To add a card to your Android phone, open Google Pay and click the + sign. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Why not? No input is required. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. What happens if my transit benefit order will exceed the $300 cash balance limit? After the end of the sales window, be prepared to pay your fares with cash value. Youth 5-18 years old get 50% off with a youth Clipper card. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Learn more about using Clipper on your phone. When I tag my card, what do the beeps and lights mean? If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. This means we couldnt process your payment for automatic reloading. Please check out this 2022 guide to Seattle whale watching. You will select your seats when making your booking. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Clipper is a regional transit card that can be used on all transit in the Bay Area. Loading Value and Automatic reloading. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Log in to your account with the email address we have on file and provide an updated email address. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Email: FanAssist@Clippers.com. For iPhones, theantenna is in the top third of the phone. What Clipper services are available during the COVID-19 outbreak? learn more. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Includes travel to any of our destinations with activities or hotel stay or both. In person at the AC Transit Customer Service Center. Find your service: AC Transit. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. For more information, please see our Seattle-Victoria fast ferry schedule. Otherwise, you will be logged out automatically. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Everything you need to know when you travel with Clipper! My transit benefit program told me they sent you the money. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. We will automatically send a declined payment notice to the email address in your Clipper account. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance?
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