OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Read Customer Service Reviews of www.viagogo.com - Trustpilot 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Carnaval Barranquilla Tickets. I had tried calling them and the day of the concert and no answer. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 1.3 Modification. How to get refund for Foo Fighters tickets as band cancels their - HITC Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You must contact the In the event of a postponement, refunds are not granted. 4. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Viagogo Refund Policy MoneySavingExpert Forum They were instructed to mail the tickets to Ireland by five days time, a deadline . 4 replies 17.4K views. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If an event is moved and you cannot make the rearranged date, you should be entitled to . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. The 33-year-old announced . viagogo is a global online marketplace for live sport, music and entertainment tickets. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. During this time, the Site will be temporarily unavailable. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Also,directly on our website! Our guarantee does not affect Your statutory consumer rights under UK law. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. viagogo (@viagogo) / Twitter This is the easiest way to get your money back. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. What is the viagogo complaint handling process? Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. By using our Site, You agree to accept this Agreement. 3.4 Indemnity. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Which? With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Coronavirus outbreak: cancelled or postponed events - can I get my money back? 4.2 Stolen Property. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Far too many 3rd parties in there. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. We often link to other websites, but we can't be responsible for their content. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus May 3, 2021 / 1:22 PM / AP. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 6.3 Allocation of Risk. Thus, the ticket price shown (before our fees) may include Tax as appropriate. Arctic Monkeys Concert Tickets. At no time do We provide the Buyer's payment information to the Seller. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. 3. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. I received an email 4 days prior to the event, stating the ticke. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. viagogo - Buy & Sell Concert, Sport & Theatre Tickets You will receive an email notification from Viagogo explaining the same. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 2.18 Merchant Description. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 5.3 Disclosure of Information. It's unlikely you'll get the delivery costs or booking fees back, though. 2. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. We think businesses - especially those with substantial resources - should still provide refunds for events . It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace 2.10 Collecting Payment. We cannot commit to next year, Taylor said. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. As well as was able to select what section I wanted to be in for the price I had selected. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? The revised version of this Agreement is automatically effective after it is initially posted on the Site. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Please add me to the list. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. If your event has been postponed, you do not need to return your ticket. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 4. We disagree with such restrictions and think they are not beneficial to fans. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Viagogo - PayPal Community says firm changed policy to deny refunds if tickets can be used in 2021. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Go on and tell us about your poor consumer experience. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events 5.2 Violations, Termination and Suspension. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Jay Chou Concert Tickets. 3. Viagogo denies withholding refunds for gigs hit by coronavirus Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. . Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 4.Select the button beside the transaction you want to dispute, then click Continue. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 2.2 Registration. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Apparently not. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Ive been told a refund is coming in 10 days 4 times now. Bruno Mars Tickets. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . your claim status, claim form or questions about when payments are 1. Unfortunately it might take a lot of back and forth communication. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo - Buy & Sell Concert, Sport & Theater Tickets Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Tickets for Waste Management Phoenix Open. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets The tickets were bought by me as a present for my mother and parents-in-law. Estereo Picnic Tickets. Editor, Marcus Herbert. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it Privacy Policy | 6.10 Notices. the price it is sold for on the primary market). This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Backstreet Boys Tour 2023. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Top Class Actions is a legal news source The court would need to determine which Class members would choose the voucher over a cash return as per the company. I sent our ticket numbers but Opera Australia said they were not theirs. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Which? Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Viagogo-cancelled event and refunds. 2.1 Requirements. Yes, add me. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Take a look at our advice on writing a letter before you make your claim. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. "Comparably priced" replacement tickets are determined by viagogo in its discretion. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 2.3 Username and Password. This will be posted quickly, exposing the company and letting others see what happened to you! Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Harry Styles Concert Tickets. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Additional information can be found in our FAQs and on the ticket details pages. Viagogo customers are struggling to get refunds for cancelled and viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You consent to the exclusive personal jurisdiction and venue of Swiss courts. If You do not qualify, do not use the Services. You will be entitled to a full refund or a 120% voucher. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. All sales and bids are final. How to get a refund from Viagogo - Quora 6.5 Tax Indemnity. Dial +1 (866) 788-2482. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Note that Your payment may be withheld if you violate this clause. They did not send me my ticket information until the day before the concert. viagogo - Buy & Sell Concert, Sport & Theater Tickets Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Required fields are marked *. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. The whole ordeal cost me almost a thousand dollars. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Best regards, Viagogo team. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. When Your Event is Canceled or Postponed. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. I was promised a refund because the tickets I bought were corrupt. If you fancy a viagogo event roulette then use this company. Mar 1, 2018. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. That's not something you're likely to shake off. 'It's been a bit of a headache and I don't know where I stand with anything.'. How do I change the email address on my account? They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. No further contact on future rescheduled date since October 2020. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). All Rights Reserved. Leave us a message by clicking the Contact Us button. 7.2 Copyright. We will also add Tax on our fees as applicable. Coronavirus: Will I get a refund on my ticket if events are cancelled Dave Chappelle Tickets. To register, You must provide your real name, address, phone number, and email address.
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